Commitment 05 — Ongoing Support
From initial contact to post-launch, a single point of contact.
A successful digital project does not end on launch day. We guide you at every step: scoping, design, team training, and regular follow-up.
Sheet 01 — Why support
Technology without support delivers zero real-world impact.
- Software delivered without training that the team quickly abandons
- Multiple points of contact deflecting responsibility when issues arise
- Disregarding frontline feedback after commissioning
- Impersonal customer support managed by untracked ticketing systems
Sheet 02 — Three phases
Before, during, and after: continuous follow-up.
1. Before Development
Analysis of actual operational needs, study of business constraints, and drafting a clear, jargon-free specification.
2. During the Project
Regular progress updates, access to demo builds, and continuous adjustments based on your feedback.
3. After Deployment
Comprehensive user training, clear documentation delivery, guaranteed support, and high responsiveness.
Sheet 03 — Measurable commitments
What is concretely guaranteed.
Sheet 04 — Our principle
Software is only useful if it is actually adopted by those who use it daily.
Our role is to ensure the tool fits seamlessly into your working habits.
What is non-negotiable
What we refuse
- Delivering software without training the end users
- Changing the contact person at every phase of the project
- Leaving user questions unanswered
- Billing for minor post-launch initial adjustments
Next sheet
Discover our Maintenance commitment.
Describe your current workflow — personal response within 48 hours.